At Parker Technology, we not only take pride in our work and delivering a quality product to our customers, but we also take pride in our team. We believe in creating a positive work environment to empower our employees to do great things. By setting core values and using them to guide us in everything we do, our team is motivated and inspired to show up each and every day, providing the best service possible to our customers.
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A few months ago we spoke with one of our customers, Joaquin Rojas based in Florida, about his experience with us thus far. He has a pretty interesting story that we’d like to share with you.
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When you’re in a hurry or simply trying to go about your day, the last thing you want is to find yourself stuck in a parking garage. With automated parking facilities, we assume that our entry and departure will be a breeze. Still, even with the simplest of technology, things can go wrong. And typically, the issue isn’t the problem itself, but how fast and efficiently it’s dealt with. No one wants to sit there waiting for help to come while they try repeatedly to get the equipment to work.
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Whether we want to admit it or not, people still need people. Automated parking facilities are great until something goes wrong. Sometimes equipment malfunctions or a driver gets confused by how to use it. Whatever the case, no one wants to get stuck waiting for help to arrive. With Parker Technology, we give people exactly what they want and need – an efficient automated parking solution with customer service help at the push of a button. Our virtual ambassadors provide on-demand service so drivers can quickly pay and get on their way.
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In parking garages, parking lots, and other places people park, Parker Technology’s solution provides virtual ambassadors who can instantly assist parking guests as soon as questions and issues arise. Our solution is speedy, reliable, and easy-to-use. And those qualities have never been more important.
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Parker Technology is there when no one else is, to help customers avoid moments like this. We are the leading authority on all things parking customer experience. From our accessible software platform to our amicable customer service representatives, Parker Technology will drive away your parking problems, one customer at a time. Curious how? Read on to find out how we can help you!
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Let’s face it, every garage is complicated, and we have no doubt your garage is unique. The fact is, we work with hundreds of different facilities, each of which manages garages differently. With our flexible solution, which includes the intercom / PARCS equipment and software platform needed to enable our call center service, there are a variety of configurations we can tailor to fit your needs.
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Parker Technology does more than help frazzled customers. Companies using our solution also experience revenue increases and better data insights. Really, everyone benefits. Let’s break down some of the perks.
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It is with great pleasure today that we announce the promotion of Tammy Baker, formerly VP of Client Experience, to Chief Operating Officer of Parker Technology.
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Whether you manage a parking garage, online store, or really any type of business or service involving customers, managing customer reviews is not only prudent, but also essential. Customer reviews provide a window into a company’s service and commitment, or lack thereof, to its customers. Reviews are one of the first tools potential customers will […]
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