Tag: customer experience

Why Every Customer Experience is Important

March 22nd, 2021

The customer experience is top-of-mind in the parking industry, but why does it matter so much? Read on for why you should strive to dazzle your customers, every single time.

How can I improve my parking facilities?

February 26th, 2021

For parking facilities, an elevated customer experience can attract patrons, improve customer loyalty, provide value to asset owners, and increase revenue. Read on for our tips to improve parking facilities and elevate the customer experience.

Parker Technology wins Top-Rated CX Team Culture

January 6th, 2021

We are proud to announce that on Thursday December 17th, 2020, Parker Technology won, for the second year in a row, a Powderkeg National Tech Culture award.

Customer Reviews – a Powerful Insight into Your Operation

December 3rd, 2020

Managing customer reviews can help you attract customers to your garage, and improve operations.

Client Experience: Radisson Plaza Hotel

October 16th, 2020

Guest Experience Manager, Katie Hallup, shares her experience with our team, and the impact our solution has made on customer experience, staffing strategy, and revenue collection.

Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities

September 30th, 2020

“Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak Parking sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation.”

How Authentic Concern Drives “Good Business”

September 25th, 2020

Delivering a great customer experience is hard. After all, parking guests’ expectations are set by such world-class brands as Disney, Hilton Hotels, or Chick-fil-A. However, an oft-overlooked key ingredient for a quality customer experience is Authentic Concern.