It’s exciting to think about how technology is reshaping the customer service experience. There’s no longer a need to wait hours or days to get answers to your questions. Help is always right at your fingertips.
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A truly excellent customer experience can make or break a company’s success—especially today. Just as the things a company is capable of providing have evolved with time, so have customer behaviors. Today’s consumers are more discerning than they once were. They not only expect high-quality products, but they also expect high-quality service.
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It’s no secret that the past couple of years have significantly affected the way we live and work. As a result, individuals across all industries have had to find new ways to make this “new normal” work. In most cases, it meant a switch to a remote, work-from-home lifestyle that required new tools and strategies to fully automate systems conducive to this kind of working environment.
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